Please note: Account deletion is permanent and cannot be undone. All your bookings history, saved preferences, and loyalty points will be removed. If you have any upcoming reservations, please ensure they are cancelled or completed before requesting deletion.
Delete via the App
The quickest way to delete your account is directly from within the Smana Hotels app.
Open the Smana Hotels App
Launch the app on your device and make sure you are signed in to the account you wish to delete.
Go to Profile
Tap the Profile or Account icon, usually found in the bottom navigation bar or the top-right corner of the home screen.
Open Settings
Inside your profile, tap Settings or the gear icon to access account preferences.
Profile → SettingsSelect "Delete Account"
Scroll to the bottom of the Settings page and tap Delete Account. You may be asked to confirm your password.
Settings → Delete AccountConfirm Deletion
Read the confirmation message carefully, then tap Confirm Delete to permanently remove your account. You will receive a confirmation email once the process is complete.
Request by Email
If you are unable to access the app or prefer to request deletion manually, send us an email from the address linked to your account. We will process your request within 7 business days and send you a confirmation once complete.
✉ Email a Deletion RequestYour Data & What Happens to It
We take your privacy seriously. Here is what happens to your data when you request account deletion.
Personal profile information, saved payment methods, preferences, loyalty points, and login credentials.
Booking history, communications, and any remaining app activity logs associated with your account.
Transaction records may be retained for up to 7 years as required by financial and tax regulations.
For any questions about your data, contact our support team at privacy@smanahotels.com.